Ordering and Shipping

Do you ship worldwide?
Yes, we ship to 147 countries from our warehouse in Kyoto.


How long does delivery take?
Orders typically take 10-14 days to reach Europe.


What is the shipping cost?
Shipping is free for orders over €330. For lesser orders, we charge a fixed fee of €30.
Customers are responsible for import duties and any additional taxes which may apply locally.


What payment methods do you accept?
Our website accepts major credit cards, PayPal, Apple Pay, GooglePay and Shop Pay. We can also arrange payment via Vipps, Wise and Revolut. If you would like to use one of these payment methods, please reach out to us directly.


Do you accept exchanges, returns or refunds?
We do not accept exchanges, returns or refunds. Please be mindful that vintage clothing cannot be completely free of marks, holes and other signs of wear. Make sure to check the photos of the items as well as the description of the item you are purchasing carefully. 


What happens when a parcel gets lost during transportation?
We have never had a parcel go missing during transportation. While we do not offer refunds for product damage or loss during shipping, please let us know as we may be able to file a claim with the shipping carrier.